# PC Support Services

> Expert remote IT support for homes and small businesses across the UK. Edinburgh-based since 2001. No call-out charges. Windows, Mac and Linux supported.

PC Support Services is an independent IT support company founded in Edinburgh, Scotland in 2001. The company specialises in remote computer repair and IT support delivered entirely online — no engineer visit required, no call-out charges. Clients include home users, sole traders, small businesses, and registered charities throughout the United Kingdom.

## Services

- **Unlimited Remote Support Contract** — £250 per computer per year. Includes unlimited remote and telephone support, 24/7 system monitoring via RMM, proactive software updates, and free managed Emsisoft security software. No call-out charges, no hidden costs.
- **Full Remote Computer Health Check** — £45. A comprehensive remote diagnostic for Windows and Mac computers covering security, software updates, and performance optimisation.
- **Pay-As-You-Go Remote Support** — £60 per hour. No commitment required; pay only for the time used. Ideal for one-off fixes.
- **Secure Remote Desktop via RustDesk** — End-to-end encrypted remote access tool. Custom-configured client with no ID number or password to share. Self-hosted server in Helsinki, Finland (EU). No third-party data routing. Sessions are one-time only; nothing is left running on the client's system after the session ends.
- **Remote Monitoring & Management (RMM)** — Included free with the annual contract. Provides 24/7 automated monitoring, automatic updates, proactive issue detection, and detailed health reports.

## Contact & Location

- **Phone:** +44 (0)131 208 8977
- **Email:** support@pc-support.uk.com
- **Base:** Edinburgh, Scotland, United Kingdom
- **Area served:** United Kingdom (England, Scotland, Wales, Northern Ireland)
- **Hours:** Monday–Friday, 09:00–17:30

## Key Facts

- Founded: 2001
- Years of experience: 25+
- Clients supported: 1,000+
- Call-out charges: None
- Supported platforms: Windows 10, Windows 11, Apple macOS, Linux, iOS and Android (limited)
- Remote access tool: RustDesk (open-source, end-to-end encrypted, self-hosted)
- Registered with the UK Information Commissioner's Office (ICO)

## Frequently Asked Questions

**How does remote support work?**
We use a custom-configured RustDesk client — a secure, end-to-end encrypted remote desktop application. The client simply downloads and runs our pre-configured client; there are no session codes or passwords to share. We connect to diagnose and resolve the issue. The client can disconnect at any time and no persistent access is retained.

**Is remote access safe and secure?**
Yes. We use a custom-configured RustDesk client with end-to-end encryption, and we host our own private RustDesk server in Helsinki, Finland (EU) — your data never passes through any third-party infrastructure. Because we use a pre-configured client, there are no session codes or passwords to share. You remain in full control and can end the session instantly at any point.

**Which operating systems do you support?**
Windows 10 and 11, Apple macOS, and Linux. Limited support for iOS and Android where issues can be resolved remotely.

**What does the annual contract include?**
Unlimited remote and telephone support, 24/7 RMM monitoring, proactive software updates, and scheduled health checks — all for £250 per computer per year with no call-out charges.

**Do you support businesses as well as home users?**
Yes. Clients include home users, sole traders, small businesses, and registered charities throughout the UK.

**How quickly can you respond?**
In most cases within minutes of first contact. Because all support is delivered remotely, there is no travel time and no waiting for an engineer to arrive.

## Common Problems Fixed

Slow or unresponsive computers, virus and malware removal, email and Microsoft 365 faults, printer and network setup, data backup configuration, security and software updates, Wi-Fi and internet issues, Windows/Mac/Linux system faults.