Privacy Policy

1. Who We Are

PC Support Services ("we", "us") is an independent IT support company based in Edinburgh, Scotland, providing remote computer repair and IT support services across the United Kingdom since 2001. We are registered with the UK Information Commissioner's Office (ICO).

Contact: support@pc-support.uk.com | +44 (0)131 208 8977

2. Data We Collect

We collect only the minimum personal data necessary to provide our services:

• Contact form: Your name, email address, phone number, and message content when you use our contact form.
• Remote support sessions: Information visible on your computer screen during a remote support session, as required to diagnose and resolve your issue.
• Website analytics: Anonymous usage data (page views, device type, approximate location) via Google Analytics.
• Cookies: Google Analytics cookies for measuring website traffic. hCaptcha cookies for spam prevention.

3. How We Use Your Data

• To respond to your enquiry and provide IT support services.
• To communicate with you about your support case or contract.
• To improve our website and services through anonymous analytics.
• To prevent spam and abuse via captcha verification.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Third-Party Services

The following third-party services process data when you use our website:

• FormSubmit — processes contact form submissions and delivers them to us by email. See formsubmit.co/privacy-policy.
• hCaptcha — spam and bot protection on the contact form. See hcaptcha.com/privacy.
• Google Analytics — anonymous website traffic analysis. See policies.google.com/privacy.
• RustDesk — remote desktop software used during support sessions. Connections are end-to-end encrypted via our self-hosted server. No persistent access is retained after a session ends.

5. Data Retention

Contact form submissions and email correspondence are retained for as long as necessary to provide ongoing support and for legitimate business record-keeping. Remote support sessions do not retain access after the session ends. Analytics data is retained by Google Analytics according to their default retention settings.

6. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• The right to be informed about how your data is used.
• The right of access to your personal data.
• The right to rectification if your data is inaccurate.
• The right to erasure ("right to be forgotten").
• The right to restrict processing.
• The right to data portability.
• The right to object to processing.
• The right to withdraw consent at any time.

To exercise any of these rights, contact us at support@pc-support.uk.com. We will respond within one month.

7. Cookies

This website uses Google Analytics cookies to collect anonymous traffic data. You can disable cookies in your browser settings. hCaptcha sets cookies necessary for spam prevention. No advertising cookies are used.

8. Data Security

Remote support sessions use RustDesk with end-to-end encryption via our self-hosted server in Helsinki, Finland (EU). No third-party infrastructure processes your remote session data. We take reasonable technical and organisational measures to protect your personal data.

9. Complaints

If you have a concern about how we handle your data, contact us first at support@pc-support.uk.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by phone at 0303 123 1113.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.